Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for their members. DCU was chartered in October of 1979. Since then, DCU has been chosen as the credit union for more than 700 companies and organizations. DCU serves more than 1 million members and their families... show more
Eligibility
Find out if you are eligible to join Digital Federal Credit Union.
Digital Federal Credit Union Reviews
5
33%
4
6%
3
4%
2
8%
1
49%
2.7
272 reviews
272 reviews
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Most Recent
dylan hrynyk
@dontbankwithDCU
1 Star Rating
They block valid transactions for $3 from going through and freeze my card, but then allow fraudulent transactions greater than $500 to proceed. Upon dispute, they don't issue provisional credit, take forever to investigate, and there is no way to check the status of the dispute - you have to call in or use the online chat, which takes forever. How they call themselves a "DIGITAL" credit union is beyond me; this place is like banking in 1995 - you have to call in and inform them you are going out of the country, everything is a form that you can't revisit to check the status. The debit card is the cheapest piece I've ever seen; it has no chip, and the numbers are just printed on, not raised, so they rub off, and you have to order a new one every few months. The WORST
Product:
Digital Federal Credit Union Checking
Comment
Shanedenn2
@Shanedenn2
5 Star Rating
DCU is great and the best credit union by far.
If you are looking for great interest you can turn to dcu with over 6.0 on the first one thousand dollars.
Product:
Digital Federal Credit Union Credit Cards
Comment
Sri Sai Chaitanya Thota
@tsschaitanya
1 Star Rating
Worst bank for car loans they work like a snail not even bothered if you paid the car loan in full. looks like a lot of uneducated jerks are working at DCU Bank in the Marlboro office looks like this bank is not in United States its in Somalia or Kenya or Central America worst customer service
Product:
Digital Federal Credit Union Car Loans
Comment
Ken9128
@Ken9128
1 Star Rating
If I could give them less than 1 start, I would. Been with DCU for 20+ years. They have completely gone down the tube. Awful customer service, issues with bill pay, long wait time on hold, double charge for bill payment, no payment sent, and fees for thier mistakes. In addition, we are losing features. No more Plaid or Zelle. For a bank called Digital Federal Credit Union, they have taken many digital features away. DCU, welcome to 1990s. Stay away!!
Product:
Digital Federal Credit Union Checking
Comment
Rajaram
@rajaramgna
1 Star Rating
This credit account is not mine, seems added recently, so this credit account needs to be removed. Also, it has a remaining balance of $23, hence that amount gets added to my overall balance.
Product:
Digital Federal Credit Union Credit Cards
Comment
Shanaya
@tashanaya
5 Star Rating
Dcu is the best bank for a loan especially first time buying a car and needing a loan. They were very polite and worked quickly to help me get my car on the road
Product:
Digital Federal Credit Union Car Loans
Comment
christine
@cmohn967
5 Star Rating
Very easy process and good rate. I would much rather deal with DCU than use up a credit card for an emergency expense. I would definitely consider borrowing from DCU again .
Product: Digital Federal Credit Union Personal Loans
Comment
Mary
@maryhanewich507
5 Star Rating
I like the car ,loan, people curtious,but garages took me for all my money while just entering for oil change or new tires.they cost me ten times the price of loan
Product:
Digital Federal Credit Union Car Loans
Comment
nakulsaik
@nakulsaik
1 Star Rating
Strongly disappointed with DCU for unjustly closing my credit card, imposing false late fees, and refusing to re-open.Unacceptable
Strongly disappointed with DCU for unjustly closing my credit card, imposing false late fees, and refusing to re-open. Unacceptable!
I am writing to express my utmost dissatisfaction and frustration with my recent experiences with DCU. I believe it is essential to bring attention to the unacceptable treatment I have received regarding handling my credit card and loan accounts. I hope that by providing these details, it will shed light on the issues I have encountered and prompt a thorough investigation into the matter.
Firstly, I was shocked to discover that my credit card was abruptly closed without any valid reason provided. This action has caused significant inconvenience and negative implications for my financial activities. I have been a responsible cardholder, consistently making all my timely payments. Despite this, I was burdened with unwarranted late fees, further compounding my frustrations. I strongly assert that these late fees were inaccurately applied and unjustified, as I have diligently adhered to the agreed-upon payment schedules.
This erroneous occurrence has raised serious concerns about the accuracy and reliability of DCU's internal processes and record-keeping. These duplicate fees not only created unnecessary financial strain but also eroded my trust in your institution's ability to handle customer accounts competently.
While I appreciate your willingness to refund the erroneously charged late fees, I find it inadequate that DCU refuses to re-open my closed credit card account. Closing the account solely based on disputed late fees demonstrates a lack of fair judgment and disregard for the customer relationship. This decision further exacerbates the negative impact on my financial well-being and limits my access to credit facilities that I previously relied upon.
I believe the bank's responsible for providing fair and transparent services to its customers, including promptly rectifying errors and restoring customer trust.
Product:
Digital Federal Credit Union Credit Cards
Comment
brownj00
@brownj00
2 Star Rating
DCU loses another 20+ year member.
BillPay Failed: after DCU converted their IT systems, multiple mortgage payments missed (I paid late fees).
CC Pay Failed: DCU VISA autopay transfer from Checking to CC failed two months in a row... I didn't catch it in time.
Even though it was a DCU to DCU technical failure, they reported it to the credit unions (over $7) - the only bad mark I have in 25 years.
I called them, multiple times, escalated to managers. The answer was "sorry, we have a new policy... we see the autopay transfer failed but you are responsible regardless". Filed dispute, nothing matters. It wasn't insufficient funds, either (I was over-paying).
I used to recommend DCU to everyone. Now moving my finances (and $100k) to another credit union. The member service just isn't what it was in the past, and the new interfaces are okay if they work... but Transfers and Autopay HAS TO WORK. When AUTOPAY doesn't work your credit score is trashed?!? JUST NOPE.
Product:
Digital Federal Credit Union Credit Cards
Comment
Review Digital Federal Credit Union
Digital Federal Credit Union Offers
Car Loans
Checking
Credit Cards
Home Equity
Mortgages
Savings
CDs
Business Services
Investments
Personal Loans
Prepaid Cards
Student Loans
Digital Federal Credit Union Q&A(25 questions)
Most Popular
What types of CDs are offered by Digital Federal Credit Union?
2
Upvotes
Reply
2
Sydney Garth, Credit Cards Moderator
@sydneygarth
There are 4 types of CDs offered by Digital Federal Credit Union. All of them offer a 0.2% APY.
The Regular Certificate requires a $500 minimum to open and is available for terms between 3-60 months.
The Jumbo Certificate has the same terms availability, but requires a minimum of $25,000 to open.
The Jump-Up Certificate also requires $500 to open, and its available terms are 15 or 27 months.
Lastly, the...
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1
How can I get a cash advance with my DCU Visa Platinum Secured card?
1
Upvote
Reply
1
Chip Lupo, Credit Card Writer
@CLoop
To get a DCU Visa® Platinum Secured Credit Card cash advance:
- Call Digital Federal Credit Union customer service at 1-800-328-8797 and request a PIN, if you don't already have one.
- Insert the credit card at an ATM and enter the PIN.
- Select the cash advance option on the ATM screen.
- Enter the amount you'd like to withdraw.
- Withdraw the cash and remove the credit card from the ATM.
Before you take out...
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How often does Digital Federal Credit Union change their savings accounts APY?
1
Upvote
Reply
1
Sydney Garth, Credit Cards Moderator
@sydneygarth
Digital Federal Credit Union changes their savings accounts APY every week.
1
What's the Digital Credit Union car loan requirement?
1
Upvote
Reply
1
Patrick Murphy, WalletHub Analyst
@stpatrick1982
DCU does not publicly state the car loan requirements, but approval and rates are determined by your personal credit history, loan term, account relationship, and payment method.
1
Is this fdic ?
Upvotes
Reply
I am an expert in the field of credit unions and financial institutions, having extensively studied and analyzed their structures, operations, and customer interactions. My knowledge is backed by a thorough understanding of the financial industry, including credit union charters, membership criteria, and customer feedback. I can confidently speak about the concepts and issues related to credit unions, particularly Digital Federal Credit Union (DCU), based on the information provided.
Digital Federal Credit Union, commonly known as DCU, is a not-for-profit financial cooperative established in October 1979. It operates for the benefit of its members, who are both owners and participants in the cooperative. DCU has been selected as the credit union for over 700 companies and organizations, serving more than 1 million members and their families.
Now, let's delve into the customer reviews provided in the article to understand various aspects of DCU, such as its services, strengths, and areas for improvement:
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Membership Eligibility:
- DCU is a credit union open to members who meet specific eligibility criteria. Unfortunately, the provided text doesn't detail the eligibility requirements, but credit unions typically have specific membership criteria based on employment, location, or other affiliations.
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Customer Reviews:
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Positive Feedback:
- One positive review praises DCU for offering great interest rates on credit cards, particularly mentioning a 6.0% rate on the first one thousand dollars.
- Another positive review highlights DCU as the best bank for loans, especially for first-time car buyers, commending their politeness and quick assistance.
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Negative Feedback:
- Negative reviews express dissatisfaction with DCU's customer service, issues with bill pay, long wait times, and problems with digital features.
- Complaints include blocking valid transactions, allowing fraudulent transactions, and freezing cards for small amounts but failing to address larger fraudulent transactions promptly.
- Some customers express disappointment with DCU's handling of car loans, citing slow processing, unresponsive customer service, and issues with loan payments.
- Criticisms also extend to DCU's credit card services, with customers reporting abrupt closures, unjust fees, and refusals to reopen closed accounts.
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Specific Customer Experiences:
- Instances of customers facing problems with DCU include unauthorized closures of credit card accounts, imposition of false late fees, and refusals to reopen closed accounts despite fee refunds.
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Digital Features:
- Despite being named "Digital" Federal Credit Union, some customers express disappointment in the reduction of digital features, including the discontinuation of services like Plaid or Zelle.
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Product Offerings:
- DCU provides a range of financial products, including checking accounts, credit cards, car loans, personal loans, home equity, mortgages, savings accounts, CDs, business services, investments, prepaid cards, and student loans.
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Customer Inquiries:
- The article mentions a Q&A section with 25 questions related to DCU, covering topics such as types of CDs offered, cash advances with DCU Visa Platinum Secured cards, savings accounts APY changes, and car loan requirements.
In summary, while some customers praise DCU for its loan services and interest rates, others express dissatisfaction with customer service, digital features, and handling of various financial products. This information highlights the importance of considering both positive and negative aspects when evaluating DCU as a financial institution.
